Senior Business Analyst D365 CE

At valantic, our distinct culture is shaped by four core values: Passion, Accountability, Commitment, and Integrity. Our team's passion drives innovation in business, people, and technology, ensuring we approach every project with enthusiasm. Accountability is key to our growth, as we embrace learning from experiences to enhance our expertise. We are committed to helping our clients achieve their business objectives, dedicating ourselves to improving customer experiences. Integrity is fundamental in our interactions, ensuring we treat everyone with respect and honesty. These values not only make valantic a unique place to work but also define our strong partnerships with clients.

What we are searching for

As a Microsoft Dynamics 365 Business Analyst (CRM) with min. 6 years of experience in consulting and business analysis, you will be part of our Microsoft Center of Excellence. Because of your strong analytical & leadership skills, you can guide a Dynamics 365 and/or Power Platform implementation from the functional side. Your job will consist of a combination of tasks amongst which Analysis & Design of Requirements via workshops, Testing, Training of End Users and Support Management. 

You will work within a team of colleagues and customers to improve the digital processes of our customers and will play the vital role between business and IT to clarify the business needs, implement them and support them further during the projects. Teamwork, commitment and good communication are vital for bringing the project to a successful conclusion! 

Your job will be challenging; CRM is an ever evolving and very innovative concept. The big CRM platforms innovate at a high pace, which requires all our people to stay on top of the latest trends and evolutions (Copilot!). At valantic you will have the opportunity to jump on that train and always keep your skills up to date. 

Your Responsibilities

• Analysis and assessment of the customer’s needs  

• Translating these needs between business and IT development teams into functional deliverables to drive projects to completion  

• Work closely with the development team in delivering functionalities  

• Configuration of screens, fields, processes etc. in CRM 

• Provide customer support before and after go-live; organize demo sessions, prepare user acceptance testing and end-user training 

  Desired Profile

• Bachelor’s degree, university degree or master’s degree (preferred, but not necessary in Business, Economics or Marketing). Min. experience of 6 years. 

• Team player, can work in a flexible and independent manner, problem-solver 

• Has an interest in customer data and processes, which you will use to develop functional implementation plans in a CRM environment 

• Prior experience with the Microsoft Power Platform and/or Dynamics 365 modules such as Sales, Service or Marketing

• Pro-active and strong communicative skills (NL, ENG, FR )  

• Driven, motivated, passionate, and committed  

• Eager to learn and stay on top of the latest CRM trends  

• Travel is a possibility (if desired) 

  What we offer

  As a modern company, we value the well-being of our employees and want them to have a good balance between their career and personal life. We offer our employees a personal career path in an inspiring and fun environment. The compensation package is in line with our culture, where reward & recognition is both based on the company and the individuals’ growth. It contains the following:

• Attractive gross salary

• Variable salary (based on individual and company criteria)

• Holiday pay, 13th month

• Net allowance, meal vouchers

• Company car or mobility plan, laptop, mobile subscription

• Hospitalization insurance & Group insurance

• 32 holidays: 20 regular holidays, 40-hour work week with 12 compensation holidays

• An inspiring work environment with professional and involved colleagues

• Opportunity to continuously learn, grow and develop your career. Aside from this we also provide a lot of indirect benefits (e.g. year end gifts, team building activities, yearly skitrip, …). The variable salary can be used for bike leasing, additional insurances, discount cards, etc

INTERESTED TO JOIN? Are you looking for a new challenge in an inspiring and fun environment? Apply now! In case you have any questions or want to know more on the role, you can contact Rebecca Stevens via rebecca.stevens@cpt.valantic.com or people@cpt.valantic.com